FAQ

Frequently Asked Questions

Below you can find answers to the most frequently asked questions by our customers. These include questions on our products, delivery service and payment methods to mention a few. If your query cannot be answered with one of the questions below, please use our Contact Form and we will get back to you shortly.

Payments

  1. How can I pay for my order?

Most major credit and debit cards, including Visa, Mastercard, Maestro, Electron and PayPal are accepted online.

  1. How secure are my credit/debit card details?

All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy meaning than none of your information is ever shared with third parties. All credit card numbers are encrypted when the order is placed using 256-bit encryption.

Products

  1. Will I have to assemble the furniture myself?

The vast majority of our products have been designed to come ready assembled. Certain items, such as beds or dining tables, require minimal assembly as when fully assembled they are unlikely to fit through the door of your house. This also protects larger products from any accidental damage during delivery. 

  1. Is your furniture 100% solid wood?

All of our cabinet furniture is made from 100% solid hardwood from top to toe; plywood and chipboard are never used. If looked after correctly, it will last for years to come!

  1. Do products from different ranges match?

We work very hard to make sure the timbers used in all our furniture stays consistent between ranges. As long as the same type of timber is purchased there will be very little difference in finish from range to range. However, wood does have its own characteristics so there may be some natural variation.

Delivery

  1. How long will my order take to be delivered?

When you place an order, you will receive a confirmation email.  You will receive a second email stating that your order has been dispatched and in this email you will receive a tracking code for the entire order. Your delivery date is dictated by the item on the order with the longest lead time. If there are further unforeseen delays, a member of our team will contact you.

  1. Can you deliver outside UK Mainland?

At the moment we are unable to deliver outside mainland UK. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Isle of Wight are not possible at this time.

Returns & Refunds

We are happy to exchange or refund an item returned in a saleable condition, in its original packaging with its receipt within 30 days of purchase.  Sales items are non-refundable.

  1. What do I do If I want a refund?

A refund will be issued via the original payment method. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.

  1. What information do you need to process a replacement, collection or refund?

For enquiries relating to a return or refund, please use our Contact Us page.  Completing the contact us form will ensure we receive all the necessary information to resolve the matter as quickly and efficiently as possible.

  1. If I have a complaint, what should I do?
If you are unhappy with any aspect of the service you receive, please contact us immediately via our Contact Us page and a member of our team will contact you.